Privacy Notice and Information Security Statement

At Letshego Holdings Namibia and its subsidiaries (“Letshego”, “we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored in a lawful, secure, and transparent manner.

For purposes of this Notice, “personal information” means any information relating to an identifiable individual or juristic entity, including but not limited to names, identification numbers, contact details, financial information, transactional information, employment information, electronic identifiers, and any other information that may identify or reasonably be linked to a person or entity.

1. Collection of Personal Information

We collect personal information directly from you when you engage with us through applications, forms, customer onboarding processes, digital platforms, websites, mobile applications, social media channels, telephone calls, or other communication channels.

We may also collect information from third parties, where permitted by law, including credit bureaus, employers, regulators, public databases, fraud prevention agencies, and service providers.

2. Use of Personal Information

Your personal information is used for:
•     Processing applications and managing accounts.
•    Communicating with you.
•    Complying with legal and regulatory obligations.
•    Enhancing customer experience and service delivery.

 
3. Disclosure of Information
 
We may share your personal information with:
 
•    Subsidiaries, affiliates, and trusted service providers.
•    Regulatory authorities as required by law.
•    Credit bureaus or similar institutions.
•    All third parties are contractually obligated to maintain the confidentiality and security of your information.
•    We only share personal information where necessary for legitimate business, operational, legal, regulatory, or contractual purposes.
 
4. Information Security
 
We are legally obliged to provide adequate protection for the personal information we hold and to prevent unauthorized access or use. We continuously review and enhance our security controls and processes.

While we take reasonable technical and organisational measures to protect personal information, no method of electronic transmission, storage, or processing is completely secure, and we cannot guarantee absolute security.
 
Our security policies and procedures cover:
 
•    Physical security
•    Computer and network security
•    Access control to personal information
•    Secure communications
•    Security in outsourced activities
•    Retention and disposal of information
•    Acceptable usage policies
•    Governance and regulatory compliance
•    Monitoring access and usage
•    Incident investigation and response
•    When contracting with third parties, we impose strict security, privacy, and confidentiality obligations to ensure your 

      information remains protected.
 
Where personal information is transferred outside Namibia, we take reasonable steps to ensure that appropriate safeguards and contractual protections are implemented in accordance with applicable legal and regulatory requirements.
 
5. Your Rights

We will take reasonable steps to verify your identity before processing any rights-related requests.
 

•  Access to Information

You may request a copy of the personal information we hold about you. Please contact us.

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• Objection to Processing

You may object to the processing of your personal information under certain circumstances.

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• Correction of Information

You may request updates or corrections to your personal information.

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• Deletion of Information

You may request deletion of your personal information, subject to applicable legal, regulatory, contractual, fraud prevention, record retention, and operational requirements.

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• Automated Decision Making

You have the right to query decisions made about you through automated processes without human intervention. 

 

6. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, fraud prevention, dispute resolution, and operational requirements.

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7. Cookies and Tracking

Our website may use cookies, analytics tools, and similar technologies to improve website functionality, analyse usage trends, enhance user experience, and support security and fraud prevention measures.

By continuing to use our website, you consent to the use of cookies unless disabled through your browser settings.
 
8. Security Incidents

Where required by law or regulation, we may notify affected individuals and relevant authorities of material security incidents or personal information breaches.

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9. Changes to This Notice

We may update this notice periodically. Please check our website regularly to stay informed of any changes.
 
10. How to Contact Us
 
If you have questions, concerns, or wish to exercise your rights, please contact us:
 

📞 Customer Call Centre: +264 (0) 61 202 3500

Guidance required on the privacy email address