Complaints Form
Lodge a Complaint
Letshego Namibia is committed to resolving customer complaints fairly, promptly, and transparently.
How to lodge a Complaint with Letshego Namibia
You may lodge a complaint through any of the following channels:
• Visit any Letshego Namibia branch
• Call our call center at +264 61 202 3500
• Email us at namcustomer@letshego.com
• Complete the online complaint form below
Our Commitment to Resolving Your Complaint
At Letshego, we are committed to handling your complaints efficiently, transparently, and within the regulated timelines. Below are the turnaround times you can expect when lodging a complaint with us:
Letshego Bank Namibia (LBN):
Acknowledgement: Within 5 working days (in writing).
Resolution: Within 15 working days.
If we are unable to meet these timelines, customers are encouraged to escalate the complaint to the Bank of Namibia (BON).
Letshego Micro Financial Services Namibia (LMFSN):
Acknowledgement: Within 24 hours, in writing.
Progress Updates: Every 48 hours.
Resolution: Within 96 hours.
If these timelines are not met, the complainant may escalate the matter to NAMFISA.
If You Are Not Satisfied
If you are dissatisfied with our decision, you have the right to escalate your complaint to:
Letshego Bank:
Bank of Namibia – User Complaints
Email: User.Complaints@bon.com.na
You must submit the BoN User Complaint Form together with evidence of your engagement with Letshego Bank Namibia. Complaints must be escalated to the Bank of Namibia within three (3) months from the date you receive our final decision.
Letshego Micro Financial Services:
51-55 Werner List St, Gutenberg Plaza Windhoek, Namibia
PO Box 21250, Windhoek, Namibia
Tel: 264 61 290 5000
Fax: 264 61 290 5161
Toll Free: 0800 290 5000
Email: complaintsdept@namfisa.com.na
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