Letshego's Credit Refund Update
MEDIA RELEASE
Issued: 21 August 2026
Letshego understands that many of its customers are frustrated and concerned about recent credit refunds and the impact these may have on their loan accounts. Letshego sincerely apologises for the uncertainty and inconvenience this situation has caused and wants to assure its customers that it takes their concerns very seriously.
It should be noted that not all customers are affected. Letshego's team is currently conducting a thorough review to ensure that impacted customers are treated fairly and accurately, and in line with the company's commitment to transparency and service excellence. Letshego is working diligently to verify all relevant details and to resolve this matter as quickly as possible.
Once the review is complete and the information has been confirmed, Letshego will communicate directly with affected customers about any required actions and the status of their accounts. Letshego's priority is to provide clear, accurate, and timely updates throughout this process.
In the meantime, customers with specific concerns about their accounts are encouraged to contact Letshego's Customer Care Team on 061 202 3500 or email namcustomer@letshego.com, where representatives will be available to assist and address individual queries.
Letshego values the trust its customers have placed in it and appreciates their patience and understanding while this matter is resolved. Letshego remains committed to keeping customers informed and to ensuring a fair resolution for all affected customers.
For media inquiries, please contact:
Mrs. Ongame Mutorwa
Communications Manager
Tel: (+264) 61 2023500
E-mail: OngameM@Letshego.com
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